Technical Support Engineer (SaaS) – Entry Level / Trainee
Location: Onsite – Farmington Hills, Michigan
3-Month Training Program
About the Role
LSPedia is seeking a motivated Entry-Level Technical Support Engineer (SaaS) to join our growing team. This role is ideal for recent graduates or early-career professionals interested in software support, SaaS platforms, and technical problem-solving.
In this role, you will support LSPedia’s OneScan platform, a leading supply chain traceability and compliance solution used by pharmaceutical companies worldwide. Through hands-on training, mentorship, and real customer support experience, you will develop the technical skills needed to troubleshoot software issues, analyze system behavior, and support enterprise customers. This position includes a structured three-month training program designed to prepare you to transition into a full Technical Support Engineer role by building strong technical expertise, troubleshooting capabilities, and customer support skills.
What You’ll Do
Learn and support LSPedia’s OneScan SaaS platform and related technologies.
Work with Support Engineers, Account Managers, and customers to troubleshoot technical issues.
Use Freshdesk and other ticketing tools to track and resolve customer support requests.
Investigate software issues by analyzing system behavior, data, and configurations.
Provide clear communication and timely updates to customers regarding issue resolution.
Escalate complex technical issues to senior engineers when necessary.
Document troubleshooting steps and solutions to maintain accurate support records.
Participate in team meetings and training sessions to develop technical and product knowledge.
Basic Qualifications
Associate or Bachelor’s degree in Engineering, Computer Science, Information Systems, Science, or a related technical field.
Strong interest in technical troubleshooting, SaaS platforms, and software systems.
Excellent communication and customer service skills.
Basic understanding of XML or structured data formats.
Familiarity with Microsoft Office tools.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong problem-solving skills and willingness to learn.
Preferred Qualifications
Internship or experience in technical support, IT support, or help desk roles.
Familiarity with SaaS products, CRM systems, or ticketing platforms (Freshdesk, Zendesk, etc.).
Basic knowledge of APIs, databases, or software troubleshooting.
Interest in building a career in technical support engineering or software systems.
Why Join LSPedia
Hands-on experience with enterprise SaaS technology
Structured training and mentorship
Opportunity to grow into a Technical Support Engineer role within months
Work with a team supporting global pharmaceutical supply chains
About LSPedia
Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence.
Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Leading Pharma, Tris Pharma, Amazon, Ascension Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.
At LSPedia, we are fueled by a passion for innovation and a commitment to excellence. Join our rockstar team as we continue to expand and shape the future of traceability and supply chain solutions. We are actively seeking individuals who share our vision and enthusiasm to contribute to the ongoing success of our dynamic and growing company. Together, we are driving the evolution of industries and shaping a more connected, compliant, and efficient future.
